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Kangas has developed a unique diagnostic system that agencies can use to do what he calls "the equivalent of an MRI on the intangibles that help or hinder agency performance." His Performance Diagnostic System (PDS) enables an agency to define, measure, communicate and reinforce desired workplace practices and behaviors.
Higginbotham & Associates of Ft. Worth, named Commercial Insurance Agency of The Year in 2002 by National Underwriter, is among those agencies that have used Kangas' system. "There is a performance gap at every agency, even the best," noted Rusty Reid, CEO of Higginbotham. "We realized our CSR's weren't getting the attention they needed to feel as much a part of our firm as we had believed. We never had an effective way to view our staff's perceptions until now."
Wedge Group President Randy Schwantz said Kangas was recruited a year ago to establish a new division to help agencies identify and eliminate success inhibitors.
"We hired Larry to complement our already successful Wedge Sales Culture program," Schwantz said. "There is no one else in our industry quite like Larry, whose expertise is making sure that internal management issues don't inhibit an agency's sales performance. We now have a curriculum of more than a dozen programs that go beyond sales training and sales management consulting, and deal directly with closing the management skills gap that can subvert sales performance.
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For a list of in-house programs designed to improve senior and mid-level management's ability to get more performance from staff, visit www.thewedge.net/services/beyondselling.php.
About The Wedge Group
Founded in 1992, The Wedge Group is a business performance consulting firm headquartered near Dallas that specializes in the property/casualty insurance industry. For additional information, call toll-free 1-877-999-9334, or call 1-940-464-9000, or visit www.thewedge.net.
Contact:
Larry Kangas
The Wedge Group
(985) 727-1347
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